National Insurance Review 2021 – NerdWallet


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Lacie Glover

Nationwide Reviews and Ratings

  • Customer satisfaction ratings are above average for auto insurance purchases and home insurance claims.
  • Fewer customer complaints than expected for home and auto insurance products.
  • The one-stop-shop insurer offers most types of personal insurance policies.

Although it is probably best known for auto insurance, Nationwide offers many types of insurance and financial products. If you prefer to bundle insurance products with a financially strong company, Nationwide might be a good solution.

Nationwide auto insurance

National Auto Insurance scored 4.0 out of 5 stars for its overall performance. NerdWallet ratings are determined by our editorial team. The scoring formula takes into account prices and discounts, ease of filing a claim, website transparency, financial strength, complaint data from the National Association of Insurance Commissioners, etc.

Nationwide offers everything you would expect from an auto insurer, plus a few additional options and benefits:

  • Gap Insurance pays the difference between the cash value of your car when it was totaled or stolen and the amount remaining on your loan or lease. This insurance may be required by your lender, and you must purchase full and collision coverage to get it.
  • Lost franchise: This optional program allows you to reduce your deductible while driving in complete safety. For each year that you have no accident, your deductible decreases by $ 100, to a maximum of $ 500.
  • On your review side: Each year and after a major life event, you can take advantage of a free appraisal by one of Nationwide’s agents to help you determine if your insurance policies are right for you and review the discounts available.
  • Accident forgiveness: This helps you avoid a rate hike after you or someone in your policy crashes. It is not available in all states and Nationwide will only forgive one accident per policy.
  • Exemption from deductible for total loss: If your car is totaled, this coverage allows you to waive your overall deductible or collision.

” MORE: Auto Insurance Comparison Tool

Nationwide auto insurance discounts include:

  • Multi-policy discount.
  • Anti-theft reduction.
  • Reduction without accident.
  • Good student discount.
  • Safe driver discount.
  • Paperless discount.
  • Discount if you sign up for automatic payments.
  • Discount for members of affinity for belonging to groups such as alumni associations or professional organizations.
  • Defensive driving discount for those 55 and over who take an approved safety course.

SmartRide uses an app or device that plugs into your car’s diagnostic port to monitor your driving behavior. It can track mileage, rapid acceleration, hard braking and the time of day you are driving. Nationwide uses the data to determine your reduction, up to 40%, for safe driving. Drivers can receive an initial discount only by registering.

SmartMiles could save you money if you don’t drive often. This pay per mile The program charges a base rate, plus a variable premium based on the number of miles flown in the previous month. In addition to the savings based on the low mileage, you can also get a 10% discount for safe driving.

” MORE: Auto insurance quotes: what you need to know

National home insurance

Nationwide offers home insurance with typical coverage options, as well as a few additional benefits. Learn more about NerdWallet National Home Insurance Review.

National complaints and customer satisfaction

Nationwide has had less than the expected number of complaints to state regulators for home and auto insurance relative to its size, according to three years of data from the National Association of Insurance Commissioners.

Nationwide ranks better than average for customer satisfaction in auto insurance, but gets mixed reviews for home insurance, according to JD Power studies.

Learn more about Nationwide

Website: Nationwide’s website has a portal where you can pay bills, file and track claims, manage policies, and view documents. The site also offers tools for planning your retirement.

Mobile app: You can manage your policy, make a claim, call for roadside assistance, and get auto insurance ID cards on the Nationwide mobile app, available for iOS and Android. The company has a separate app for its SmartRide program, which tracks your driving behavior and offers discounts for safety habits.

National life insurance

Nationwide offers term, whole, universal and variable life insurance policies. For more information, see our National Life Insurance Review.

Nationwide also partners with third parties to sell conventional auto insurance, marriage insurance, and special liability insurance.

” MORE: Nationwide Tenant Insurance Review

Recap: nationwide pros and cons

Automobile insurance rating methodology

NerdWallet auto insurance ratings reward businesses for their customer-centric features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints, website transparency, and accessibility. Using our editorial discretion, we also take customer satisfaction surveys into account. These ratings are a guide, but we encourage you to shop around and compare multiple insurance quotes to find the best rate for you. NerdWallet does not receive any compensation for reviews. Read our editorial guidelines.

Methodology of insurer complaints

NerdWallet reviewed complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2016-18. To assess how insurers stack up against each other, the NAIC annually calculates a complaints index for each subsidiary, measuring its share of total complaints relative to its size, or the share of total premiums in the industry. To assess a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by each subsidiary’s market share, over the three-year period. The ratios are determined separately for auto, home (including renters and condominiums) and life insurance.

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